보다 빠르고 정확한 상담을 위하여 아래와 같이 입력하여 주시기 바랍니다.
1. 보유하신 스마트폰/패드 기종 : 갤럭시 노트2
2. 이지블루 프로그램 버전 : Ver 2.0
3. 보유하신 스마트폰/패드 OS : 젤리빈
4. 사용하시는 컴퓨터 OS : 윈도우 7
5. 상담내용 :
#. 키보드
: 블루투스 연결해서 페어링 하고 키보드 엔터키, 스페이스 바가 먹히지 않습니다.
PC입력으로 전환했다가 다시 블루투스 장치 입력으로 변경하면 엔터키, 스페이스 바 입력이 가능합니다.
#. 마우스
: 마우스의 경우, 옆으로 조금만 움직여도 화면상에서는 한없이 옆으로 가서 페이지만 계속 전환되는 현상을 보입니다.
오른쪽으로 하다 위로 올리면 한~~참 있다가 올라가다 다시 오른쪽으로 마우스가 움직입니다. (전혀 제어 불가능)
다른 사람들 글 써칭해봤는데, [고급-이지블루 장치-장치 기능]에서 콤보(iOS 지원)으로 변경하여 테스트 해보고 동일 증상일 경우 문의하라는 동일한 답변이었습니다.
문의하기 전에 콤보(iOS 지원), 콤보, 마우스로 변경하여 모두 테스트 진행하였지만, 동일 증상이 발생합니다.
2020.10.03 22:29:29
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안녕하세요.
제품 사용에 불편함을 드려 죄송합니다.
말씀해주신 마우스 관련한 동작으로 보아 장치에 문제가 있어 보입니다.
편하신 시간에 고객센터로 문의전화 주시면 좀 더 자세한 안내와 함께 A/S 방법에 대해
안내해 드리도록 하겠습니다.
고맙습니다.