보다 빠르고 정확한 상담을 위하여 아래와 같이 입력하여 주시기 바랍니다.
1. 보유하신 스마트폰/패드 기종 : 갤럭시 노트
2. 보유하신 스마트폰/패드 OS : 진저브레드
3. 사용하시는 컴퓨터 OS : 윈도우7
4. 상담내용 : 노트로 페어링하고 사용해봤는데
마우스움직임이 너무 끊기네요. 다른 스마트폰 리뷰보면
이렇게 끊기지는 않는데 너무 버벅거려요
2012.09.21 19:22:03
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안녕하세요.
갤럭시 노트의 경우 저희가 테스트한 환경에서는 마우스 움직임이
부드럽지 못한 증상이 확인되지는 않았습니다.
먼저 스마트폰 쪽의 오류를 확인하기 위해 스마트폰을 재부팅하여
증상이 개선되는지 확인 부탁드리며 재부팅 후에도 증상이 지속될 경우
다른 PC 환경이나 다른 스마트폰을 이용하여 같은 증상이 재연되는지
확인 부탁드립니다.
스마트폰을 재부팅 후에도 증상이 개선되지 않거나
고객님의 PC에서만 특별히 나타나는 증상이시라면 고객센터로
문의 전화 주시기 바랍니다.
좀 더 정확한 증상을 파악한 후 적절한 조치를 안내해 드리도록 하겠습니다.
감사합니다.