![Q&A](../images/common/title0403.png)
보다 빠르고 정확한 상담을 위하여 아래와 같이 입력하여 주시기 바랍니다.
1. 보유하신 스마트폰/패드 기종 : 아이폰12
2. 이지블루 프로그램 버전 : 초기(버전모름)
3. 보유하신 스마트폰/패드 OS : 아이폰12 / 15.4.1
4. 사용하시는 컴퓨터 OS : Windows 10
5. 상담내용 :
USB 를 배송받고 컴퓨터에 연결했더니
USB 인식 실패라고 발생하고있습니다.
혹시나 다른 컴퓨터도 동일할까 싶어 연결했더니 처음에 연결이 문제없이 진행되다가
업데이트를 진행하려하니 연결된 장치를 찾지 못합니다.
업데이트를 종료하니 또다시 USB 인식 실패라는 에러가 발생했습니다.
해결방안이 어떻게 될까요?
안녕하세요 이지블루 입니다.
해당 PC와 드라이버 충돌이 난 것 같습니다.
아래 내용대로 진행해 주시기 바랍니다.
이지블루를 다른 PC에 연결하여 인식되는지 확인해 주세요
기기 자체에 문제가 없다면 다른 PC에서는 드라이버 충돌이나지
않았기 때문에 정상 인식 할 것입니다.
인식되는 PC에서 아래링크에 들어가서 Attachment 클릭하여 다운로드 진행
<< 이지블루 장치 인식 초기화 프로그램 바로가기 >>![시스템 생성 대체 텍스트:](data:image/jpeg;base64,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)
→ MAC 주소를 바꿔서 PC에 다시 인식 되도록함!
![시스템 생성 대체 텍스트:](data:image/jpeg;base64,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)
![USB S 3 一 0-40 一
Ready.](data:image/jpeg;base64,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)
위 파일을 실행시키시면 아래와 같은 창이 열립니다.
Make 를 누르시면 장치 인식 초기화가 진행되며 완료 후 이지블루를
뽑았다가 충돌난 PC에 다시 연결하여 장치디스크에 나타나는지 확인 부탁드립니다.
감사합니다.