보다 빠르고 정확한 상담을 위하여 아래와 같이 입력하여 주시기 바랍니다.
1. 보유하신 스마트폰/패드 기종 : 예) LG V10
2. 이지블루 프로그램 버전 : 예) Ver 2.42
3. 보유하신 스마트폰/패드 OS : 예) 안드로이드
4. 사용하시는 컴퓨터 OS : 예) 윈도우 xp
5. 상담내용 : LG 블루투스 헤드셋을 동시에 연결해서 사용하는데,
연결되고 소리가 나오지만 끊김 현상과 노이즈가 발생합니다. 혹시 소프트웨어 문제인지 확인 부탁 드립니다.
2020.10.03 23:32:14
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안녕하세요. 이지블루 입니다.
먼저 답변이 늦어 죄송합니다.
특정 블루투스와의 호환성 문제는 이지블루 뿐만이 아니라, 제조사마다 발생할 수 있는 여지가 있는 부분입니다.
고객님께서 겪고 계신증상으로 보아 엘지 V10 에서의 블루투스 펌웨어와 이지블루 펌웨어가 서로 안정적으로 동작하지 못하고 있는것으로 보이는데, 이부분은 이지블루의 펌웨어 수정만으로는 개선이 어려운 점 양해 바랍니다.
만족스러운 답변을 드리지 못해 안타깝게 생각하며, 조금 더디더라도 대부분의 스마트기기에서 안정적인 동작을 할 수 있도록 지속적으로 노력하고 있다는 부분을 생각해주시면 감사하겠습니다.
감사합니다.